Cancellation and Refund

DigiGo Plus is committed to providing exceptional digital marketing services. However, we understand that circumstances may arise where a client may need to cancel a project or service. To ensure transparency and fairness, we have established the following cancellation and refund policy:

Cancellation Policy:

Project Cancellation:
Pre-Project Commencement: If a client cancels a project before it commences, a full refund will be issued, minus any non-refundable expenses incurred by DigiGo Plus.
Post-Project Commencement: Once a project has commenced, cancellations may result in partial or no refunds. The specific refund amount will depend on the stage of completion, the nature of the services rendered, and any contractual obligations.
Service Cancellation:
Monthly/Quarterly/Annual Plans: Clients may cancel monthly, quarterly, or annual plans by providing written notice. Refunds, if applicable, will be processed based on the remaining unused portion of the plan.
One-Time Services: Once a one-time service is initiated, it cannot be canceled. However, if the service is not delivered as per the agreed-upon terms, a partial or full refund may be considered on a case-by-case basis.

Refund Policy:

Refund Processing:
Refunds will be processed within 14 business days of the cancellation request.
Refunds will be issued to the original payment method used.
Refund Eligibility:
Refund eligibility is subject to the specific circumstances of each case.
Factors such as the nature of the service, the stage of completion, and any contractual obligations will be considered.
Dispute Resolution:

Any disputes arising from this cancellation and refund policy will be resolved amicably through negotiation and mutual agreement.
If a resolution cannot be reached, the dispute will be subject to arbitration or legal proceedings, as applicable.
Changes to the Policy:

DigiGo Plus reserves the right to modify this policy at any time.
Any changes will be communicated to clients through appropriate channels.
By engaging with DigiGo Plus, clients agree to abide by the terms and conditions outlined in this cancellation and refund policy.

For any further clarification or to initiate a cancellation or refund request, please contact us.